Privacy Notice under Turkish Data Protection Law (KVKK)

General

This notice has been prepared to inform you under Turkish Personal Data Protection Law No. 6698 ("KVKK"). We recommend that you read it before you start using the TamDesk services.

Data controller

Your personal data is processed by the data controller whose details are given below:

• Company title: BEEZ Bilişim Limited Şirketi
• Address: Gökevler Mahallesi 2312 Sokak No:8/3 Esenyurt/İstanbul, Türkiye
• Email: info@tamdesk.com

Data processed

To deliver the service, we process the following data:

• Account information: First name, last name, email address, password (stored as a one-way hash), account and subscription details.
• Device information: Names of the computers you connect, operating system, agent version and connection logs.
• Backed-up files: The files in the folders you choose for sync or backup are stored securely.
• If you choose to sign in with Google: We receive only your email address, name and profile picture, plus whether Google has verified your email. These are used solely to create your account and identify you. They are not used for advertising, not shared with third parties and not used to train artificial intelligence models. Your Google password never reaches us. If you later want to stop using Google sign-in, you can set your own password via "Forgot password" and keep signing in with your email.

Remote support session records

Time and duration information for remote support sessions, the connecting technician, the machine being supported and the actions taken during the session are recorded. Screen recording is kept only if you explicitly allow it.

Purposes of processing

Your personal data is processed for the following purposes:

• To create your account and deliver the sync, backup and remote support services
• To keep the service secure and prevent crime and misuse
• To provide you with help and support
• To fulfil our legal obligations

Legal grounds

Your data is processed based on the following legal grounds listed in Article 5 of KVKK:

• Being directly related to the establishment or performance of a contract (account and service operations)
• The data controller's need to fulfil a legal obligation
• Data processing being mandatory for the establishment or protection of a right
• Legitimate interests (service security, prevention of abuse)
• Your explicit consent (operations performed only with consent, such as screen recording)

Transfers

Your data is not sold or marketed to third parties except under legal obligations. It may be transferred to service partners such as the payment infrastructure provider, only to the extent needed for them to perform their duties and under a confidentiality commitment. In cases of legal obligation, it may be transferred to authorized public institutions and organizations.

If you choose to sign in with Google, the sign-in is handled by Google LLC, which processes data under its own privacy policy. This choice is entirely yours; you can also sign in with an email address and password. TamDesk's use of information received from Google complies with the Google API Services User Data Policy, including the Limited Use requirements.

Retention periods

Your data is kept for as long as we provide the service and for the periods required by applicable legislation. When you close your account, your data is deleted or made anonymous within a reasonable time so that it is completely removed from backups.

Rights of the data subject

Under Article 11 of KVKK, you may exercise the following rights by applying to the data controller:

• To learn whether your personal data is being processed
• If processed, to request information about it
• To learn the purpose of processing and whether it is used appropriately
• To know the third parties to whom it is transferred, at home or abroad
• To request correction if it is processed incompletely or inaccurately
• To request its deletion or destruction
• To request notification of any correction, deletion or destruction to third parties
• To object to a decision that works against you arising exclusively from analysis by automated systems
• To request compensation for damages due to unlawful processing

You can send your applications to the email address given in the contact details above.

Contact form

When you use the contact form on the website, your name, e-mail address, optional phone number, the subject you choose and the message text are processed solely to reply to you. The time of submission and your IP address are recorded on the legal basis of legitimate interest, to prevent abuse of the form (spam, attacks). Messages are seen only by our support team and answered by e-mail; once the exchange is complete, the retention rules above apply. This data is not transferred to third parties.

Cookies

This site uses only the cookies that are strictly necessary for the session. No marketing, advertising or tracking cookies or trackers are used.

Contact

For your questions about this notice, you can write to us by email.